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PharmScale

Legal

Privacy Policy

Last updated: 03.05.2026.

Data controller
"PHARM SCALE" d.o.o.
Address
Ćehaje bb, 75350 Srebrenik, BiH
Email
info@pharmscale.com

1. Who we are

"PHARM SCALE" d.o.o. ("PharmScale", "we", "our") is a manufacturer of food supplements and cosmetic creams headquartered in Srebrenik, Bosnia and Herzegovina. As the data controller, we are committed to protecting your privacy in compliance with the BiH Personal Data Protection Act and, where applicable, the EU General Data Protection Regulation (GDPR, EU 2016/679).

2. What data do we collect?

We only collect data necessary to provide our services and communicate with you:

  • Contact data: name, company name, email address, phone number, location. Collected when you submit our contact form or reach out directly.
  • Communication content: the contents of your messages, emails or business conversations with us.
  • Technical data: IP address, browser type, visit time and date (via standard server log files).
  • Cookies: strictly necessary cookies and, only with your consent, analytics cookies (see our Cookie Policy).

3. How do we use your data?

  • Responding to your inquiries and providing information about our services.
  • Preparing quotes, contracts and executing business activities.
  • Sending important notifications about orders, production and delivery.
  • Fulfilling legal obligations (accounting, regulatory permits).
  • Improving the functionality of our website.

4. Legal basis for processing

We process your data on the basis of:

  • Your consent: when you submit an inquiry or message.
  • Performance of a contract: when working on your order or quote.
  • Legal obligations: financial, tax and regulatory records.
  • Legitimate interest: site security, abuse prevention.

5. With whom do we share data?

We do not sell or share your data with third parties for marketing purposes. Data may be shared with:

  • Service providers: hosting, email and analytics providers, contractually bound to confidentiality.
  • Logistics partners: courier services for delivery of finished products.
  • Regulatory bodies: when required by law (e.g. competent ministries, FDA, TÜV audits).

Contact and product-brief forms on this site are delivered via Web3Forms (Web3Forms LLC), which processes the submitted fields solely to forward them to us by email.

6. Data transfers outside BiH

Since we work with clients in the EU and the U.S., your data may be transferred outside Bosnia and Herzegovina. In such cases we ensure appropriate safeguards in line with GDPR (standard contractual clauses, adequacy decisions).

7. How long do we keep your data?

  • Contact inquiries, up to 24 months from last communication.
  • Business documents (quotes, contracts, invoices), at least 11 years (BiH Accounting Act).
  • Technical log files, up to 12 months.

8. Your rights

Under GDPR and BiH legislation, you have the following rights:

  • Right of access: find out what data we hold about you.
  • Right of rectification: request correction of inaccurate data.
  • Right of erasure ("right to be forgotten"), request deletion of your data.
  • Right to restrict processing.
  • Right to data portability: receive your data in a structured format.
  • Right to object to processing.
  • Right to lodge a complaint with the BiH Personal Data Protection Agency.

To exercise any of these rights, contact us at info@pharmscale.com. We respond within 30 days.

9. Data security

We implement technical and organizational safeguards, encrypted transmission (HTTPS), access control, regular backups and staff training, to protect your data against unauthorized access, loss or misuse.

10. Policy changes

We may update this privacy policy from time to time. The last revision date is shown at the top of the document. Material changes will be communicated via this page.

11. Contact

For any questions regarding your data or this policy:

"PHARM SCALE" d.o.o.
ul. Ćehaje bb, 75350 Srebrenik, Bosnia and Herzegovina
Email: info@pharmscale.com

Note: This document is a standard privacy policy and does not constitute legal advice. For specific legal counsel, consult a lawyer.